CERTIFIED CUSTOMER EXPERIENCE PROFESSIONAL (CX)

Objective:

The purpose of this certification is to accredit knowledge and skills to diagnose the consumption experience desired by the customer with the purpose of designing innovative and memorable experiences to gain a valuable advantage.

Main Subjects:

Developing empathy with the customer:

  • Canvas business model.
  • Empathy map.

40%

Design and develop value propositions:

  • Value proposal design.
  • Experiment board.

30%

The WOW Effect:

  • Customer Journey Map.
  • Measurement indicators.

30%

Target Audience:

This Certification is targeted at project managers, heads, supervisors, administrators, team leaders and professionals who are part of a work team and seek to reinforce their business innovation knowledge.

Details:

Duration:

Number of questions:

Pass mark:

Open book:

Electronic equipment allowed:

Level:

Available languages:

Requirements:

60 minutes

30 (Multiple Choice)

65%

No

No

Intermediate

English, Spanish.

No

Objective:

The purpose of this certification is to accredit knowledge and skills to diagnose the consumption experience desired by the customer with the purpose of designing innovative and memorable experiences to gain a valuable advantage.

Target Audience:

This Certification is targeted at project managers, heads, supervisors, administrators, team leaders and professionals who are part of a work team and seek to reinforce their business innovation knowledge.

Main Subjects:

Developing empathy with the customer:

  • Canvas business model.
  • Empathy map.

40%

Design and develop value propositions:

  • Value proposal design.
  • Experiment board.

30%

The WOW Effect:

  • Customer Journey Map.
  • Measurement indicators.

30%

Details:

Duration:

Number of questions:

Pass mark:

Open book:

Electronic equipment allowed:

Level:

Available languages:

Requirements:

60 minutes

30 (Multiple Choice)

65%

No

No

Intermediate

English, Spanish.

No

In order to provide our official certification to your clients, you must first become an Accredited Partner. Contact us and we will send you the information you need to achieve it.

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