CERTIFIED QUALITY MANAGEMENT PROFESSIONAL (ISO9001)

Objective:

This course accredits knowledge of the fundamentals necessary to plan, implement, measure, and improve a Quality Management System based on ISO 9001.

Main Subjects:

Context of the Organization:

  • Understanding the Organization and its context.
  • Understanding stakeholder needs and expectations.
  • Determination of the quality management system scope.
  • Quality management system and its processes.

20%

Leadership:

  • Leadership and commitment.
  • Policies.
  • Roles, responsibilities and authorities in the organization.

15%

Planning and Support:

  • Actions to address risks and opportunities.
  • Quality objectives and planning to achieve them.
  • Planning of changes.
  • Support.
  • Human, Infrastructure, Environmental, Monitoring, Measurement, and Knowledge Resources.
  • Skills.
  • Awareness Raising.
  • Communication.
  • Documented information.

15%

Operation:

  • Planning and operational control.
  • Requirements for products and services.
  • Design and Development of products and services.
  • Control of externally supplied processes, products and services.
  • Production and provision of service.
  • Release of products and services.
  • Control of non-compliant outputs.

40%

Performance evaluation and improvement:

  • Monitoring, measurement, analysis, and evaluation.
  • Internal audit.
  • Review by management.
  • Non-compliance and corrective action.
  • Continuous Improvement.

10%

Target Audience:

  • Managers or Heads engaged directly or indirectly in the compliance of a Quality Management System.
  • Consultants or advisors with basic knowledge in Quality Management System.
  • Roles with responsibility for leading or executing activities related to ensuring compliance with customer requirements and legal and regulatory requirements applicable to the ISO 9001 Quality Management System.

Details:

Duration:

Number of questions:

Pass mark:

Open book:

Electronic equipment allowed:

Level:

Available languages:

Requirements:

60 minutes

30 (Multiple Choice)

65%

No

No

Intermediate

English, Spanish.

No

Objective:

This course accredits knowledge of the fundamentals necessary to plan, implement, measure, and improve a Quality Management System based on ISO 9001.

Target Audience:

  • Managers or Heads engaged directly or indirectly in the compliance of a Quality Management System.
  • Consultants or advisors with basic knowledge in Quality Management System.
  • Roles with responsibility for leading or executing activities related to ensuring compliance with customer requirements and legal and regulatory requirements applicable to the ISO 9001 Quality Management System.

Main Subjects:

Context of the Organization:

  • Understanding the Organization and its context.
  • Understanding stakeholder needs and expectations.
  • Determination of the quality management system scope.
  • Quality management system and its processes.

20%

Leadership:

  • Leadership and commitment.
  • Policies.
  • Roles, responsibilities and authorities in the organization.

15%

Planning and Support:

  • Actions to address risks and opportunities.
  • Quality objectives and planning to achieve them.
  • Planning of changes.
  • Support.
  • Human, Infrastructure, Environmental, Monitoring, Measurement, and Knowledge Resources.
  • Skills.
  • Awareness Raising.
  • Communication.
  • Documented information.

15%

Operation:

  • Planning and operational control.
  • Requirements for products and services.
  • Design and Development of products and services.
  • Control of externally supplied processes, products and services.
  • Production and provision of service.
  • Release of products and services.
  • Control of non-compliant outputs.

40%

Performance evaluation and improvement:

  • Monitoring, measurement, analysis, and evaluation.
  • Internal audit.
  • Review by management.
  • Non-compliance and corrective action.
  • Continuous Improvement.

10%

Details:

Duration:

Number of questions:

Pass mark:

Open book:

Electronic equipment allowed:

Level:

Available languages:

Requirements:

60 minutes

30 (Multiple Choice)

65%

No

No

Intermediate

English, Spanish.

No

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