CERTIFIED OUTSOURCING MANAGEMENT PROFESSIONAL (ISO37500)

Objective:

Certifying knowledge on the basic aspects to manage outsourcing services, and the risks and impacts associated with its application in organizations.

Main Subjects:

Exploring ISO 37500, Contextual Model and Outsourcing Life Cycle:

  • Definition and reasons for outsourcing.
  • Outsourcing vs shared services.
  • Risk of outsourcing.
  • Outsourcing life cycle.
  • Outsourcing outputs.

5%

Outsourcing governance Framework:

  • Outsourcing governance overview.
  • Structure, functions and committees.
  • Culture and processes.

5%

Outsourcing Strategy Analysis:

  • Outsourcing Strategy Analysis Overview.
  • Requisites and feasible services for outsourcing.
  • Organization impact and outsourcing strategy.
  • Develop and evaluate business case for outsourcing.
  • Set up outsourcing project.

20%

Outsourcing Initiation and Selection:

  • Outsourcing Initiation and selection overview.
  • Required services, outsourcing model and agreement requirements.
  • Identify and preselect providers.
  • Negotiate and establish agreements.

20%

Outsourcing Transition:

  • Outsourcing Transition overview.
  • Outsourcing governance, frameworks, transition plan and project team.
  • Acquisition and Transition of knowledge (people, processes and technology).
  • Quality, risk, audit and compliance framework.
  • Delivery framework and asset and knowledge management frameworks.
  • Test service capability, pilot ad handover.

25%

Outsourcing Delivery Value:

  • Outsourcing Delivery Value overview.
  • Delivery and monitor service.
  • Manage ans resolve issues.
  • Manage change, service innovation and transformation.
  • Manage finances, relationships and agreement.
  • Manage value and business case.
  • Continuation or end of service.

25%

Target Audience:

This certification is aimed at professionals who play a role with responsibilities to manage outsourcing services:

  • Managers, Heads or Area Leaders, regardless of the industry.
  • Head of Operations.
  • Professionals in general interested in knowing relevant aspects of outsourcing.

Details:

Duration:

Number of questions:

Pass mark:

Open book:

Electronic equipment allowed:

Level:

Available languages:

Requirements:

Available proctoring modes:


2O Second chance (free of charge):

2O Second chance pass mark:

60 minutes

30 (Multiple Choice)

65%

No

No

Intermediate

English, Spanish.

No

Live Proctoring

Believe Proctoring

Yes

75%

Objective:

Certifying knowledge on the basic aspects to manage outsourcing services, and the risks and impacts associated with its application in organizations.

Target Audience:

This certification is aimed at professionals who play a role with responsibilities to manage outsourcing services:

  • Managers, Heads or Area Leaders, regardless of the industry.
  • Head of Operations.
  • Professionals in general interested in knowing relevant aspects of outsourcing.

Main Subjects:

Exploring ISO 37500, Contextual Model and Outsourcing Life Cycle:

  • Definition and reasons for outsourcing.
  • Outsourcing vs shared services.
  • Risk of outsourcing.
  • Outsourcing life cycle.
  • Outsourcing outputs.

5%

Outsourcing governance Framework:

  • Outsourcing governance overview.
  • Structure, functions and committees.
  • Culture and processes.

5%

Outsourcing Strategy Analysis:

  • Outsourcing Strategy Analysis Overview.
  • Requisites and feasible services for outsourcing.
  • Organization impact and outsourcing strategy.
  • Develop and evaluate business case for outsourcing.
  • Set up outsourcing project.

20%

Outsourcing Initiation and Selection:

  • Outsourcing Initiation and selection overview.
  • Required services, outsourcing model and agreement requirements.
  • Identify and preselect providers.
  • Negotiate and establish agreements.

20%

Outsourcing Transition:

  • Outsourcing Transition overview.
  • Outsourcing governance, frameworks, transition plan and project team.
  • Acquisition and Transition of knowledge (people, processes and technology).
  • Quality, risk, audit and compliance framework.
  • Delivery framework and asset and knowledge management frameworks.
  • Test service capability, pilot ad handover.

25%

Outsourcing Delivery Value:

  • Outsourcing Delivery Value overview.
  • Delivery and monitor service.
  • Manage ans resolve issues.
  • Manage change, service innovation and transformation.
  • Manage finances, relationships and agreement.
  • Manage value and business case.
  • Continuation or end of service.

25%

Details:

Duration:

Number of questions:

Pass mark:

Open book:

Electronic equipment allowed:

Level:

Available languages:

Requirements:

Available proctoring modes:


2O Second chance (free of charge):

2O Second chance pass mark:

60 minutes

30 (Multiple Choice)

65%

No

No

Intermediate

English, Spanish.

No

Live Proctoring

Believe Proctoring

Yes

75%

In order to provide our official certification to your clients, you must first become an Accredited Partner. Contact us and we will send you the information you need to achieve it.

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